FAQs

If you have some questions before you are ready to choose us as your customs broker, then we are ready to answer them!

Take a look at the most commonly asked questions below, and then get in touch to organise any customs clearance you need.

What services does RENSAT provide in the UK and France?

RENSAT offers full-service customs clearance in both the UK and France, including Import, Regime 40 and 42 Export declarations, T1 and T2 transit documents, GVMS, ICS2/ENS declarations, ATA Carnets, and Goods Vehicle Movement Service (GVMS).

Do I need a separate customs broker for France and the UK?

No. RENSAT provides complete in-house coverage in both the UK and France, acting as your single customs clearance partner for all UK–EU border needs.

Which countries does RENSAT provide customs declaration services for?

RENSAT offers in-house customs declarations for the United Kingdom and France. We also work with a trusted network of partners to support customs processes across key European countries, including Andorra, Belgium, Czech Republic, Denmark, Finland, Germany, Italy, Luxembourg, Monaco, Netherlands, Northern Ireland, Norway, Republic of Ireland, Spain, Sweden, and Switzerland.

Can RENSAT handle customs for imports, exports, and transit in these countries?

Yes, we provide comprehensive support for import declarations, export declarations, and transit documentation across the UK, France, and many European countries through our partner network.

Does RENSAT provide combined customs services for multiple countries?

Absolutely. RENSAT specialises in combined customs services including export, transit, and import declarations across the UK, France, and Europe, ensuring smooth and compliant cross-border trade.

What documents are required for an import declaration into the UK or France?

You’ll typically need:

  • Commercial invoice
  • EORI number
  • Tariff codes
  • Value and Incoterms
  • CPC code
  • Certificates/licences (if applicable)
  • Shipping documents
  • Duty/VAT payment method
  • Direct representation letter
  • Account opening form

Requirements vary slightly between the UK and France, and depending on nature of the shipment – we will guide you through both. For more information please see Import Declaration Services.

What is the difference between Regime 40 and Regime 42?

Regime 40: The standard import procedure in France, applicable to companies with a French VAT number and individuals based in France.

Regime 42: Import clearance takes place at the border in France (Calais or Dunkirk), with VAT deferred when goods are subsequently moved to another EU country. This regime is ideal for intra-EU shipments and exports from the UK to EU countries other than France.

Do RENSAT Handle Personal Goods?

Yes. RENSAT provides expert customs clearance services for personal goods imported into the UK, France, and various countries across Europe. Whether you are relocating, transferring personal effects, or moving household items, we manage the customs process to ensure your goods are cleared smoothly and compliantly.

Each country has specific import requirements for personal goods. Please contact RENSAT for guidance on the documentation and procedures relevant to your destination. Our team will support you with tailored advice to ensure a hassle-free experience.

What is the T1/T2 transit document and when is it needed?

T1 and T2 documents allow goods to move within or across the EU (and UK post-Brexit) without paying customs duties immediately. RENSAT issues T1 and T2 from both the UK and France, facilitating smooth transit through multiple customs territories.

How fast can RENSAT process my customs clearance?

We provide same-day clearance for most shipments, depending on documentation. Our UK and France teams work swiftly to avoid delays at ports and borders.

Why Choose RENSAT Over Other Customs Agents?

When it comes to seamless, compliant cross-border trade between the UK and Europe, RENSAT stands apart. Here’s why businesses across multiple industries trust us:

  • In-house customs teams based in both the UK and France
  • A single point of contact for all UK–EU customs movements
  • Extensive experience in customs and international logistics
  • Fully compliant with CDS (UK) and Douane (France) systems
  • A transparent, responsive, and cost-effective service model

Whether you’re managing complex supply chains or occasional shipments, RENSAT delivers speed, accuracy, and personal service across all your customs needs.